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You got questions? We got Answers.

I lost my account password. How do I retrieve it?
Is PhantomALERT compatible with my current SmartPhone or GPS?
I have a Garmin, TomTom and/or Magellan GPS. How do I get PhantomALERT?
Will PhantomALERT help me avoid traffic?
I have a new SmartPhone. Can I install PhantomALERT?
Do I need to be technically inclined to use PhantomALERT?
Do professional drivers use PhantomALERT?
How accurate is the data?
What are the different subscription levels?
How does the map / ALERTmap work?
I just purchased a PhantomALERT SmartGPS PIN card. What now?
Is my GPS compatible with PhantomALERT?
Can I use PhantomALERT with handheld GPS?
How do I keep my GPS current?
How do I get support or technical assistance?
Why should I choose PhantomALERT?
Do you provide online help loading and using PhantomALERT?
I've seen a map of law enforcement locations on your site. Can I add a new location or verify existing ones?
I'd like to get voice alerts for my GARMIN. Are they available?
I've installed PhantomALERT and I get warnings but don't see different icons.
I've installed PhantomALERT but it only warns me when I'm near a school zone. What should I do?
I've installed PhantomALERT and I see the waypoints and points of interest in my device but I'm not receiving alerts. What should I do?
My computer doesn't recognize my USB-attached GPS unit and I can’t download PhantomALERT. What should I do?
What's a POI?
How do I submit a POI location?
Can I share your site's online map and locations?
How do I remove PhantomALERT from my GARMIN?
I have a Garmin, my wife has a TomTom, and my son has a Google Droid phone. What do you recommend?
I used to login with a PIN, now its asking me for a password. What should I do?
Damn! I've misplaced my PIN. Can I get a replacement?
Does the price include download on iphone & gps for one price?
Where's "Download"? How do I get the recent dataset?
I verified my email address. What's next?
Where can I download the PhantomALERT blackberry application?
My Garmin is out of space. What should I do?

What's my password?
It's your old PIN number. Login with the email address and PIN you signed up with.

Can't remember your PIN? Click forgot password and the system will send you a new password.

Additional PIN / account info can be found in this FAQ post. Let's all call them passwords now.

Welcome to the FAQ Section

We've compiled a list of the most common questions answered by customer support.

Click the list below to filter out questions by category & click on the title on the left to review the answer.

  • General (21)
  • Top 10 (8)
  • Account (8)
  • Devices (15)

Can't find an answer to your question?

Get your answer quickly by submitting a ticket to customer support, or by calling them at (800) 725-8425, Mon-Fri 8am-8pm

Can't find the answers you're looking for?

contact our support team and we'll personally get back to you as quickly as we can.

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Phantom ALERT Drivers Helping Drivers. No More Traffic Tickets 1-800-725-8425
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