I used to login with a PIN, now its asking me for a password.
We've been hard at work developing a whole new system to support the needs of GPS and smartphone users alike. Part of this system is to provide better visibility into what devices are associated with your account, and ensuring that each report and vote gets the proper attention and attribution it deserves.
That said, we've overhauled and simplified the login procedure to act like other sites - a simple email / password combination.
Fine, what do I do?
Existing users should first try to Login with the email address and PIN you signed up with.
Your account will automatically be migrated to the new system and you should be good to go.
In the future, if you forget the password, you can always reset it by clicking on the forget password? link.
Remember that you've once you have reset your password, you have changed the password and access to your account via the PIN is no longer possible. PIN has been replaced with password.
Okay, but I have a 2 (or more) people using this account?
Great, that is why we are doing this migration. We want to ensure that each individual person gets their voice heard. And - you are secure in knowing that no one is using your paid for devices without authorization.
You need to migrate your account with the email of the PRIMARY account holder, then give us a call with the emails of the people who are on your account. We will take care of the assignments, and they will recieve an email with their own personal login information.
In the near future, we will allow the PRIMARY account holder to perform this assigment themselves via their account dashboard.
Nice Idea, but my email has changed / don't have access to my email account
Hmm, that's a problem. The migration process expects you to have a working email account. But we're here to help. Either send us a support request with your account information & desired new email address or call us and we'll do the migration for you. Remember to include any email addresses associated with the account and we will add them as well. we aim to please.
